Customer service jobs in Ireland revolve around interacting with people. A job in customer service will generally involve a range of duties, from providing information about products or services to troubleshooting problems and dealing with customer complaints.
The type of work involved in a customer service job will depend largely on the type of organization. Customer service representatives might find themselves opening a new gas or internet account for a customer, for example, or explaining how to operate a computer to a first-time user.
The rise of the internet has prompted a boost in the number of available customer service jobs in many organisations. As more businesses have moved online, and interaction with customers has shifted from traditional phone calls to the convenience of email and instant chat, the volume of customer queries has increased – good news for anyone interested in a customer service job.
People suited to customer service jobs will generally have excellent written and verbal communication skills, some computer knowledge and friendly, professional demeanor.
The first step to getting the job in customer service you want is presenting an excellent application. Your resume and cover letter is the first contact you have with a potential employer, so you want to make the best possible impression.
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